Scope of this policy
This policy applies to CareMotion website visitors, patients, family members, caregivers, and people who contact us by telephone, email, WhatsApp, forms, or in person. It covers information handled while answering enquiries, arranging appointments, and providing physiotherapy or rehabilitation support.
Information we may collect
We collect only information reasonably needed to respond to your request, coordinate care, keep appropriate records, and operate our services.
- ✓Name, telephone number, email address, address, locality, and preferred appointment time.
- ✓Information you choose to share about symptoms, diagnosis, mobility, medical history, treatment goals, and relevant reports.
- ✓Booking, communication, payment, feedback, and service history.
- ✓Basic technical information such as device, browser, page visits, and referral source when available through website systems.
How information is used
Information may be used to answer questions, assess service suitability, allocate a physiotherapist, arrange or change appointments, deliver care, document progress, process payments, improve service quality, prevent misuse, and meet applicable obligations.
- ✓We do not use a website enquiry as a substitute for emergency or hospital care.
- ✓Clinical details are used only to the extent needed for safe coordination and treatment.
- ✓Promotional messages should be sent only where permitted, and you may ask us to stop.
Sharing and service providers
Information may be shared with the assigned physiotherapist, authorised CareMotion personnel, or service providers that help us operate communications, appointments, records, payments, hosting, or security. Access should be limited to what is necessary for the relevant task. We may also disclose information when required by law or to protect safety and legitimate rights.
Storage, security, and retention
We use reasonable administrative and technical measures intended to protect information from unauthorised access, loss, alteration, or misuse. No internet or storage system can be guaranteed completely secure. Records are retained only for as long as reasonably needed for care, operational, legal, accounting, or dispute-resolution purposes, then deleted or de-identified where appropriate.
Your choices and requests
Subject to applicable law and appropriate identity verification, you may ask what personal information we hold, request correction of inaccurate information, withdraw a consent that is the basis of processing, opt out of promotional communication, or request deletion where retention is not required. Some records may need to be retained for clinical, legal, or safety reasons.
Cookies and external services
The website may use essential browser storage and limited analytics or map services. External services such as WhatsApp, telephone providers, email, payment services, or maps operate under their own terms and privacy practices. Links to third-party sites do not mean CareMotion controls those services.
Children, updates, and contact
A parent or lawful guardian should provide and manage information for a child where required. We may update this policy when our services, systems, or obligations change; the effective date above identifies the current website version. Questions or privacy requests can be sent to caremotionkolkata@gmail.com or made by calling +91 91238 30795.
Questions or requests
Contact the CareMotion team
For privacy requests, booking questions, or clarification about these terms, contact us using the details below.