What is the cost of physiotherapy at home in College Square?

Home physiotherapy in College Square starts at ₹499 per session. The cost may vary based on the specific treatment required and the number of sessions needed. We offer package discounts for multiple sessions. Our pricing is transparent with no hidden charges.

Do you provide physiotherapy services on weekends in College Square?

Yes, we provide physiotherapy services 7 days a week in College Square, including weekends and public holidays. Our therapists are available from 7 AM to 9 PM. You can book appointments online or call us directly.

Are your physiotherapists certified?

Yes, all our physiotherapists are certified professionals with BPT or MPT degrees from recognized universities. They are registered with the Indian Association of Physiotherapists and have extensive clinical experience in treating various conditions.

How quickly can I book a physiotherapy session in College Square?

We offer same-day booking for physiotherapy sessions in College Square. You can book online or call us, and we'll arrange a therapist visit within 2-4 hours based on availability. Emergency cases are prioritized.

What conditions do you treat with physiotherapy?

We treat a wide range of conditions including back pain, neck pain, joint pain, arthritis, sports injuries, stroke rehabilitation, post-surgical recovery, neurological conditions, geriatric care, and more. Our therapists create personalized treatment plans.

Do you accept health insurance for physiotherapy services?

Yes, we accept various health insurance plans. We can help you with insurance claims and provide all necessary documentation. Please check with your insurance provider for coverage details.

What safety measures do you follow during home visits?

All our healthcare professionals follow strict safety protocols including wearing masks, sanitizing equipment, maintaining hygiene standards, and following COVID-19 safety guidelines to ensure patient safety.

Can I choose a male or female physiotherapist?

Yes, we have both male and female physiotherapists on our team. You can specify your preference when booking an appointment, and we will accommodate your request based on availability.

Privacy Policy | CareMotion Healthcare in Kolkata

1. Introduction & Our Commitment

Welcome to CareMotion Healthcare ("we," "us," or "our"). We understand that inviting a healthcare professional into your home—or sharing the medical details of a loved one—requires an immense amount of trust. In the world of healthcare, privacy is not just a legal requirement; it is a fundamental part of patient dignity.

This Privacy Policy is our written promise to you. It explains how we handle your personal and medical information in accordance with the laws of India, including the Information Technology Act, 2000, the IT Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Key Definitions

"You" or "User" Refers to patients, caregivers, website visitors, and job applicants interacting with our platform.
"Sensitive Personal Data" Includes medical history, prescriptions, physical/mental health conditions, and biometric info.
"Service Providers" Verified doctors, physiotherapists, and labs we collaborate with to deliver care.

3. Types of Data We Collect

We practice "Data Minimization," asking only for what is necessary to provide safe care.

A. Personal Identification

Name, Age, Gender (for specialist assignment).
Residential Address and Landmarks (crucial for home visits in College Square).
Phone numbers and Email addresses.

B. Health & Medical Information (Sensitive)

Current symptoms and complaints.
Medical history (e.g., Diabetes, Stroke history).
Uploaded prescriptions and discharge summaries.
Physiotherapy assessment notes generated by our staff.

Payment Data: We do NOT store credit card or net banking details. All transactions are processed via RBI-compliant payment gateways.

4. Why We Collect This Data

Service Delivery

To send the right professional to your specific location and ensure they know your medical needs.

Care Coordination

To verify appointments and send reminders via WhatsApp/SMS.

Safety & Security

To verify patient identity and ensure the safety of our visiting staff.

Legal Compliance

To maintain medical records as required by Indian law and for tax invoicing.

5. Handling Sensitive Health Data

We treat your health info with the highest level of care:

Need-to-Know Basis: Medical history is shared only with the specific doctor or physio assigned to you. Admin staff have restricted access.
No Commercial Sale: We NEVER sell your health data to pharmaceutical companies, insurers, or marketers.
Confidentiality: All our professionals sign strict Non-Disclosure Agreements (NDAs).

6. Third-Party Sharing

We only share data with trusted partners essential for service delivery:

Partner Type	Purpose
Visiting Professionals	To conduct the treatment or therapy session.
Diagnostic Labs	Only if you book a test; for sample collection and reporting.
Tech Providers (AWS/WhatsApp)	Secure hosting and sending appointment updates.
Legal Authorities	Only if mandated by a court order under Indian Law.

7. Data Security Measures

We employ "Reasonable Security Practices" as defined under the IT Act, 2000.

Technical: SSL encryption (HTTPS), firewall-secured databases, and secure Indian servers.
Administrative: Access controls ensuring only authorized personnel view patient data.
Physical: Any generated physical documents are stored in locked facilities.

8. Your Rights (DPDP Act)

Right to Access Ask for a summary of your data.

Right to Correction Update address or medical info.

Right to Erasure Request deletion (subject to legal retention).

Withdraw Consent Stop processing your data at any time.

Grievance Officer

If you have concerns about your privacy or data handling, please contact our appointed officer.

Name: Dr. Sourav Dutta (Data Compliance Lead)

Email: caremotionkolkata@gmail.com

Address: 1st Floor, RA-504, Nabapally, Sector IV, Salt Lake, Kolkata - 700105

Email Privacy Team

Disclaimer: This document is drafted for compliance with the Information Technology Act, 2000, and the DPDP Act, 2023. It does not constitute formal legal advice.